Official Van Lines

Don't do it. You'd be better off carrying them on your back, they'll get there quicker! They will tell you it will be 10-14 days for delivery and by the time you get your things it will have been 50 days. They will be impossible to get ahold of and when you do they will be vague and stall. When you finally start losing your patience they will get nasty. When they say they'll call you the next day with an update, they won't. When you challenge the contract they'll make up new information. They'll tell you you'll get notice the day before delivery, but you may not.

We were told that Colorado was really far away when we complained that delivery was taking too long. Funny they didn't have problems booking a delivery to Colorado. When we did get notice of delivery it was the same day about 6 hours ahead of time. Delivery took place into the evening. (Note the delivery crew was the only saving grace to our Official Van Lines experience.)

Finally, when you want to believe that a truck with your belongings can break down and sit in Ohio for 2 weeks just to keep some sanity you'll find out that it couldn't have been in Ohio as your EZ pass packed in your boxes tripped the toll 2 weeks after the said the truck broke down.

This company will LIE repeatedly. The truck is broke down in Ohio must be the go to response as they stayed consistent on that one. Don't do it. Take our word for it, not worth the headache. We thought that we made a good choice and we're sure all movers have these stories, but we can with good conscience tell you to go elsewhere.

We have our things now, but we did not receive a discount equitable to the # of business days that it was late for delivery nor equivalent to the amount of items that we had to purchase to make up for a truck taking 35 business days (50 days) that it took for the truck to arrive.

Don't make the same mistake we did.

Move size: 1 Bedroom Home Service cost: $3000

The company is a guaranteed headache! Hopefully you are reading this before contracting with them and not after when you are neck deep in problems like myself. They will NOT show up on the contracted date and when you complain they will threaten to leave after you have already missed your desired move date. I have found many persons who has had this experience. Of course only the sales person is pleasant, the other staff members are rude and dismissive. The truck driver will try to shake you down for more money by telling you have to pay for items are not on listed even though you are below the sq footage they quoted for you. I paid for them to crate my 50 inch TV to protect it for the move, they charged me for it but never did it. TV broke and they refuse to pay for cost of the damages. Have to drag them to court now. There were many negative comments on yelp but they keep disappearing. Beware!! Save yourself a headache.

Move size: Studio Service cost: $875

Absolutely the worst people to deal with ever. I have moved many times and this was the worst experience by far. Firstly, I scheduled a move date (you actually have to give them 2 days to show up and they get to pick which one they happen to arrive). I then get a call 3 days before my fist move out/pick up date telling me I have to move up my pick up date to the very next day (2 days before my actual scheduled pick up date) because the truck drivers want to get going. How unprofessional! But I saw ok that just means my stuff will get there faster, so I say fine. Then absolute nightmare to deliver stuff. Firstly, they give you 7-21day window to deliver, like how ridiculously varied is that. I won't get into full details, but basically due to communication error on their end, they unrightfully delayed my delivery by one day and charged me a delay fee, even though someone was there to supervise delivery! Absolute trash! And on top of that all of the furniture which was disassembled for pick up (without even asking me mind you) was not assembled when it was delivered even though "basic assembly and disassembly" is included in the contract. Absolutely the worst people ever, stealing your money. Do NOT BOOK!!

Move size: 1 Bedroom Home Service cost: $4400

Contracted Official Van Lines for a move from DC to Cleveland and I was initially impressed by pricing, customs services, and the men who packed my move. The driver assured me he would call me in the morning for an ETA and had left me with no doubt that I would have my belonging delivered on Saturday afternoon. Never received a phone call, no responses to my calls or texts, and no one answers the phone at the company on the week.The driver finally calls me to tell me his boss told him to drive back to NJ and that he would call me. No one has called me. Never do business with this company!!

Move size: Studio Service cost: $900

This was the worst experience I ever had. Customer service was horrible. They damaged my things; lost some of my things with no attempt to correct the problems. My bill ended up being twice what we agreed upon. I implore you..STAY AWAY!!..THEY ARE NOT WHO THEY PRETEND TO BE!! they held my things hostage until they were paid in full and then didn't even have all of my things. I called for weeks to try to get the remaining things and now I just get the voicemail. I will be filing a claim for my things I didn't receive and broken, scratched up things. I may even have to get my attorney involved. If there was a way to shut them down I would definitely do it. They are predators. Don't do business with them.

Move size: 1 Bedroom Home Service cost: $3500

I implore you..stay away. They quoted me $1300 to move my items from Miami to Atlanta. Of course, they waited until they got everything on the truck to tell me that I had to pay $2100 (coercion). I did not have any more items than the items I listed on the inventory list, they are just a SHAM. They are frauds, deceitful, and liars. You cannot contact them after they have your items. It's difficult. Called them everyday for 2 weeks to see when they would be delivering my items. They would never answer and would not call me back. When they finally brought my stuff, two boxes were missing, items were broken, and they damaged the floor.

Move size: 1 Bedroom Home Service cost: $2150